Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: June 2026

XSupply Solution LLC provides procurement, distribution, and fulfillment services to government agencies, educational institutions, healthcare facilities, hospitality organizations, commercial businesses, and facility management professionals throughout the United States.

Due to the nature of wholesale distribution, bulk procurement, palletized shipments, contract purchasing, and multi-supplier sourcing, shipping and delivery practices may differ from traditional retail ecommerce transactions.

SHIPPING SERVICE AREA

Shipping services are currently available throughout the Continental United States unless otherwise approved in writing by XSupply Solution LLC.

Shipping availability, freight terms, and delivery requirements for Alaska, Hawaii, Puerto Rico, U.S. Territories, and international destinations may vary and are subject to separate review and approval.

ORDER PROCESSING

Order processing times vary depending on:

  • Product availability

  • Supplier inventory levels

  • Manufacturer lead times

  • Contract requirements

  • Freight carrier schedules

  • Special procurement requirements

Orders are typically processed during normal business hours, Monday through Friday, excluding holidays.

Order processing begins once payment, purchase order, credit approval, or procurement authorization has been received and accepted.

SHIPPING METHODS

Orders may be shipped using:

  • UPS

  • FedEx

  • USPS

  • Regional parcel carriers

  • LTL (Less-Than-Truckload) freight carriers

  • Dedicated freight carriers

  • Manufacturer-direct shipments

  • Distributor-direct shipments

  • Contract logistics providers

Shipping methods are selected based on product type, order size, delivery requirements, destination, and supplier fulfillment capabilities.

MULTIPLE SHIPMENTS

Orders may ship from multiple distribution centers, manufacturers, suppliers, or fulfillment locations.

As a result:

  • Products may arrive separately

  • Multiple tracking numbers may be issued

  • Partial shipments may occur

  • Deliveries may arrive on different dates

This is common for multi-category orders, healthcare programs, facility supply programs, government procurement orders, and bulk replenishment purchases.

COMMERCIAL DELIVERY REQUIREMENTS

Commercial delivery locations must be accessible to standard freight carriers unless otherwise arranged.

Customers are responsible for providing accurate delivery information, including:

  • Business name

  • Delivery contact information

  • Receiving hours

  • Delivery instructions

  • Loading dock availability

  • Liftgate requirements

  • Appointment requirements

  • Security access requirements

Additional freight charges may apply if special delivery services are required.

FREIGHT AND PALLETIZED ORDERS

Large orders may ship on pallets or through freight carriers.

Customers are responsible for ensuring adequate receiving capabilities at the delivery location.

Additional freight charges may apply for:

  • Liftgate service

  • Residential delivery

  • Limited-access locations

  • Re-delivery requests

  • Appointment scheduling

  • Inside delivery services

  • Storage charges imposed by carriers

  • Failed delivery attempts

Freight carriers may require signatures upon delivery.

DELIVERY INSPECTION

Customers are responsible for inspecting all deliveries immediately upon receipt.

The following must be reported within forty-eight (48) hours of delivery:

  • Visible damage

  • Concealed damage

  • Missing items

  • Product shortages

  • Incorrect shipments

  • Freight discrepancies

  • Pallet shortages

  • Carrier delivery exceptions

Whenever possible, freight damage or shortages should be noted on the carrier's delivery receipt at the time of delivery.

Claims reported after 48 hours may not be eligible for adjustment, replacement, reimbursement, or credit.

DELIVERY REFUSALS

Customers should not refuse deliveries without prior written authorization from XSupply Solution LLC.

Refused deliveries may result in:

  • Return freight charges

  • Re-delivery charges

  • Restocking fees

  • Supplier-imposed fees

  • Administrative processing fees

Any costs incurred as a result of an unauthorized delivery refusal may be deducted from applicable credits or billed to the customer.

DELIVERY DELAYS

Estimated delivery dates are provided for planning purposes only and are not guaranteed unless specifically agreed to in writing.

XSupply Solution LLC shall not be responsible for delays caused by:

  • Manufacturer shortages

  • Backorders

  • Supply chain disruptions

  • Transportation interruptions

  • Freight carrier delays

  • Weather events

  • Labor disputes

  • Government actions

  • Port congestion

  • Material shortages

  • Public emergencies

  • Force majeure events

Delivery schedules remain subject to manufacturer, supplier, distributor, and carrier performance.

GOVERNMENT, EDUCATION & HEALTHCARE DELIVERIES

Government agencies, municipalities, counties, school districts, colleges, universities, healthcare systems, hospitals, clinics, long-term care facilities, and other institutional customers may require:

  • Delivery appointments

  • Security clearances

  • Receiving schedules

  • Restricted delivery windows

  • Special access procedures

  • Site-specific compliance requirements

Customers are responsible for communicating all applicable delivery requirements prior to shipment.

Failure to provide required delivery information may result in additional freight charges, delays, or failed delivery attempts.

TITLE AND RISK OF LOSS

Risk of loss transfers to the customer upon delivery by the carrier to the designated delivery location.

Customers must promptly inspect shipments and report any discrepancies within the required reporting period.

BULK PROCUREMENT PROGRAMS

Products purchased through:

  • Government Procurement Programs

  • Cooperative Purchasing Programs

  • OMNIA Partners Programs

  • WellLink Healthcare Programs

  • Educational Supply Programs

  • Hospitality Supply Programs

  • Healthcare Continuity Programs

  • Facility Operations Programs

  • Strategic Sourcing Agreements

  • Contract-Based Procurement Programs

may be subject to unique delivery schedules, freight requirements, supplier fulfillment procedures, and contract-specific terms.

Delivery requirements established by contract shall govern when applicable.

FREIGHT CLAIMS

Freight claims related to shipping damage, shortages, or carrier-related issues must be reported promptly.

XSupply Solution LLC will assist customers in coordinating freight claims when appropriate; however, carrier claim approval remains subject to carrier policies and documentation requirements.

Customers may be required to provide:

  • Delivery receipts

  • Photographs

  • Damage documentation

  • Packaging materials

  • Product inspection reports

to support freight claims.

CONTACT INFORMATION

XSupply Solution LLC

2610 SW 54th Ave
West Park, FL 33023

Phone: (866) 471-9797

Email: info@xsupplysolution.com

Website: www.xsupplysolution.com